Last updated: 25 April 2026
These Terms of Service ("Terms") govern your access to and use of Videna (the "App"), a Shopify application that generates AI-powered product video adverts for online stores, operated by Massive Monkey Ltd. ("we", "us", "our").
Massive Monkey Ltd. is registered at Flat 4, 54 Derby Square, Douglas, Isle of Man, IM1 3LP.
By installing, accessing, or using the App, you ("you", "your", or "Merchant") agree to be bound by these Terms. If you do not agree, you must not install or use the App.
These Terms form a binding agreement between you and Massive Monkey Ltd.. You confirm that:
We may update these Terms from time to time as described in Section 12. Your continued use of the App after any update constitutes acceptance of the revised Terms.
You are responsible for:
We are not liable for any loss or damage arising from your failure to comply with these obligations.
You agree to use the App only for lawful purposes and in accordance with these Terms. You must not:
We may suspend or terminate your access to the App, with or without notice, if we reasonably believe you have violated this section.
The App is offered on a credit-based subscription model. Each plan includes a monthly allowance of credits, and credits are consumed each time a video is generated. Credit costs depend on factors such as resolution and duration; current per-video credit costs are displayed in the App at the time of generation.
Unused monthly credits do not roll over to the following billing cycle unless expressly stated for a particular plan.
All subscription fees and overage charges are billed through Shopify Billing on the same cycle as your other Shopify charges. By installing the App and approving the charge, you authorise Shopify to bill you on our behalf in accordance with the plan you have selected.
If you exceed your monthly credit allowance, you may be charged for additional credits at the per-credit overage rate associated with your plan, as displayed in the App and on our pricing page.
All fees are quoted in US dollars unless otherwise stated and are exclusive of any applicable taxes, which you are responsible for paying.
You may cancel your subscription at any time by uninstalling the App from your Shopify store. Cancellation takes effect at the end of the current billing cycle. You will retain access to the App and any remaining credits until the end of that cycle, after which your subscription and credits will lapse.
Except where required by applicable law, all charges are non-refundable. We do not provide refunds or credits for partially used billing periods, unused credits, or videos that have already been generated. If you believe you have been charged in error, please contact us at [email protected] within 14 days of the charge and we will review your request in good faith.
We may change our pricing or plan structures from time to time. We will give you reasonable advance notice of any material change that affects your subscription. If you do not agree to the change, your sole remedy is to cancel your subscription before the change takes effect.
Subject to your compliance with these Terms and payment of applicable fees, you own the video adverts generated for you using the App ("Generated Content"), to the maximum extent permitted by the underlying AI model licences and applicable law.
You are solely responsible for:
You grant us a limited, worldwide, royalty-free licence to host, process, and transmit your Inputs and Generated Content solely for the purpose of providing, maintaining, securing, and improving the App. We do not use your Inputs or Generated Content to train foundation AI models for use by other customers.
Because Generated Content is produced by AI models, similar or identical outputs may be generated for other users. You acknowledge that you cannot claim exclusive ownership of stylistic elements or compositions that are not unique to your specific Inputs.
The App, including its software, design, logos, marketing copy, documentation, and all related intellectual property, is and remains the exclusive property of Massive Monkey Ltd. and its licensors. These Terms do not grant you any right, title, or interest in the App other than the limited right to use it in accordance with these Terms.
"Videna", the Videna logo, and any related marks are trademarks of Massive Monkey Ltd.. You may not use them without our prior written consent, except to factually identify Videna as a service you use.
We welcome feedback and suggestions. Any feedback you provide may be used by us without restriction or compensation to you.
The App relies on third-party services, including Shopify, AI model providers, cloud hosting, and content delivery networks. Your use of those services may be subject to their own terms. We are not responsible for the availability, accuracy, or content of any third-party service, and your use of those services is at your own risk.
To the maximum extent permitted by applicable law, the App and all Generated Content are provided "as is" and "as available", without warranties of any kind, whether express, implied, statutory, or otherwise. We expressly disclaim all warranties, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted or error-free operation.
We do not warrant that:
Videna is a creative tool. You are responsible for evaluating Generated Content and deciding whether it is fit for your intended use, including for advertising, brand safety, and legal compliance purposes.
To the maximum extent permitted by applicable law:
Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities, so some of the above exclusions may not apply to you. Nothing in these Terms limits any liability that cannot be limited under applicable law (such as liability for fraud, gross negligence, or wilful misconduct).
You agree to indemnify, defend, and hold harmless Massive Monkey Ltd. and its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with: (a) your Inputs or your use of the Generated Content; (b) your violation of these Terms; or (c) your violation of any law or third-party right, including any intellectual property, publicity, or privacy right.
We may modify these Terms from time to time. When we do, we will update the "Last updated" date at the top of this page and, where the changes are material, take reasonable steps to notify you (for example, via the App or by email). The updated Terms will become effective when posted, unless a later effective date is specified. Your continued use of the App after the effective date constitutes your acceptance of the updated Terms. If you do not agree, you must stop using the App and uninstall it from your Shopify store.
You may terminate these Terms at any time by uninstalling the App from your Shopify store. We may suspend or terminate your access to the App at any time, with or without notice, if we reasonably believe you have violated these Terms, used the App in a way that creates legal or operational risk, or for any other legitimate business reason.
Sections that by their nature should survive termination (including ownership, disclaimers, limitation of liability, indemnification, and governing law) will survive any termination of these Terms.
These Terms and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims) are governed by the laws of the Isle of Man.
You agree that the courts of the Isle of Man will have exclusive jurisdiction to settle any such dispute or claim, except that we may bring proceedings to enforce our intellectual property rights in any jurisdiction.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Massive Monkey Ltd. regarding the App and supersede any prior agreements between us on the subject matter.
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. You may not assign or transfer these Terms without our prior written consent; we may assign them without restriction.
If you have any questions about these Terms, please contact us at:
Massive Monkey Ltd.
Flat 4, 54 Derby Square
Douglas, Isle of Man
IM1 3LP
[email protected]